Is it safe for me to start the classes?

If you have been attending our classes face to face at The Fix Program Sydney, you will be safe to start these classes. The 'Pilates catalogue' has a good mix of easy, intermediate and advanced level classes, so choose the right level for you, based upon the classes you were recently attending at our clinics. If you are experiencing pain during or after the class, please stop immediately as the level of class for your particular strength or injury may be too high. There are refresher and beginners foundation lessons which can be attended online to relearn correct postural form and strategies to support your postures and bodies. You can always contact us for assessment and advice targeted for you.

I have never done your classes before. How can I get started?

We would love you to be a part of our online class community! As physiotherapists, we do feel that you are in safe hands with our online classes as they are slow and highly structured with more than the average instruction. However, we strongly recommend that if you are brand new to exercise, or have been suffering from an injury or chronic condition, that you consult with your physiotherapist or doctor before beginning our online class programs. You should be in good physical and medical condition and be able to participate in the exercise.

I am pregnant, so is it safe for me to just start your classes?

If you have been attending our pregnancy classes face to face at The Fix Program Sydney, you should be safe to start these classes. However, as pregnancy is a forever changing and challenging time on your body and health, you must consult with your doctor before beginning or continuing with our online class programs. Your treating GP or Obstetrician for this pregnancy should clear you for exercise by stating that there is no evidence which indicates a pre-existing condition, medical diagnosis or other issue related to your pregnancy which would cause you to be incapable of, or unsuitable for participation in pregnancy classes. The Fix Program strongly urges that you DO NOT commence classes until this clearance has been granted and that if you engage in this exercise, you agree that you do so at your own risk.

I am pregnant and I have never done your classes before. How can I get started?

Exercise has huge positive benefits on both the mother and unborn baby. However, each and every pregnancy is different and there are no hard and fast rules around safely in exercise. For this reason, you must consult with your treating GP or Obstetrician before beginning our online class programs.There must be medical clearance that there is no evidence which indicates a pre-existing condition, medical diagnosis or other issue related to your pregnancy which would cause you to be unsuitable for participation in pregnancy classes. The Fix Program strongly urges that you DO NOT commence classes until this clearance has been granted and that if you engage in this exercise, you agree that you do so at your own risk.

If your pregnancy has been cleared medically and you are safe for exercise, our classes are slow, pregnancy and pelvic floor safe, and are full of safe instruction from the physios teaching the class. Begin and master the 'foundation lessons for pregnancy' to learn how to exercise safely and appropriately, and to get more out of the online class challenges.

How do I access The Fix Program Online?

You can access your classes on any device via online.fixprogram.com. For full access to the classes, you will be able to log in directly to your account from here.

How do I purchase a subscription?

Simply follow the instructions at the home page. You will have the choice between a monthly, quarterly or annual subscription. There is no difference between the content you receive across these 3 plans, however the savings will be obvious. You will need to create an account at the time of joining your first payment plan. This will set you up for easy sign in to access your account and classes.

What is included in my subscription?

Your membership includes

• a locked in rate, even when new added content and the catalogue library grows

• unlimited access to all videos anywhere, anytime

• 15+ Pilates based classes with new content added monthly

• 6+ Pregnancy Pilates classes with new content added monthly

• classes more than half the price of our face to face class fees.

• regular information and 'hot-tip' videos to get more out of your class benefits

Do I need to download the classes once I have subscribed?

No, you do not need to download the classes as all can be streamed online.

How does the three day free trial work?

You will automatically receive the three day free when you join. Free trials only last for a certain period of time before converting into full-fledged subscription accounts. Your free trial period will expire after three days and you will now be billed monthly, quarterly or yearly according to the pricing you agreed to when activating your free trial.

How do I reset my password?

You can reset your password at any time by using the reset password link located on the website at online.fixprogram.com. You will need to signed into your account to access this link.

What do I do if I have forgotten my password?

You can reset your password at any time by using the reset password link located on the website at online.fixprogram.com. You will be emailed with instructions to reset a new password.

Can I create a favourites class list to help me find the classes I like quickly?

If you cannot find your class, search it in the search bar and add it to your Favorites list. To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.

What qualifications do your instructors have?

All of the instructors at The Fix Program Online are qualified physiotherapists. Our focus is on sharing our physiotherapy expertise to empower you to help you achieve your physical and well-being goals. Our classes are a mixture of clinically appropriate exercises, borrowing from Pilates, yoga, functional strengthening and other movement based disciplines.

Am I able to visit The Fix Program in person?

We are a physiotherapy clinic located in 2 locations across Sydney. If you are carrying an injury and need advice and treatment, you can take advantage of our extensive physiotherapy services. We specialise in pain and posture, pregnancy, postnatal and women's pelvic floor function. Reach out to us via www.fixprogram.com/contact

How do I cancel my subscription?

You can cancel your membership at any time. However, we'll be sad to see you go! By canceling your membership, you are forgoing any “locked-in” discounted rate and if you choose to sign up again, your rate will be determined by the current membership prices. You must cancel before 7 days of the payment renewal.

Once you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to The Fix Program Online platform and any associated features, such as content, classes, calendars, groups, resources, and more.

Can I get a refund?

Subscriptions are non-refundable. If you are on a recurring subscription you may cancel at any time and will not be charged for further payment periods You will still have access to the videos until the period you have paid for expires, whether this be for the month, quarter or year. No further charges will be made once you cancel your subscription.